Tag: stack exchange
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Open Help: Jorge Castro. Solving the Q+A conundrum with StackExchange
I’m at the Open Help Conference in Cincinnatti. Following Andrew Spittle’s excellent work at Write the Docs, I’ll post all of my notes right here. Jorge Castro is the guy at Ubuntu on the ground for support people. He’s always curious about the ways that support and help are organised for users. The talk provides…