Tag: Open Help
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Open Help: Rich Bowen – Listening to Your Audience
Rich Bowen has been documenting open source software since 1999 Who is your audience? The first thing you need to do is understand who your audience are where are they coming from? where are they?
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Open Help: Michael Verdi – How Mozilla supports users all over the world
Michael Verdi works for Mozilla on the SUMO project. Slides are here. Does support for all of Mozilla’s products, like Firefox, Firefox for Android, and coming soon Firefox OS. 450 million people in 80 languages. How? with superheroes. Community photo from 2010 has 600 people. At any given people about half of the people working…
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Open Help: Jorge Castro. Solving the Q+A conundrum with StackExchange
I’m at the Open Help Conference in Cincinnatti. Following Andrew Spittle’s excellent work at Write the Docs, I’ll post all of my notes right here. Jorge Castro is the guy at Ubuntu on the ground for support people. He’s always curious about the ways that support and help are organised for users. The talk provides…